Challenge

• The guest experience was a of paramount importance to Lululemon and they needed to ensure their guests were admitted swiftly with no prolonged entry wait times.
• Tickets were sold through the Eventbrite platform. These tickets needed to be scanned securely with a quick look-up function available for problem scans.
• A dual network (both 3G and WiFi) solution was needed to ensure continued reliability even if a primary web connection was lost due to network failure.
• Scanning units were required to have the capability of functioning throughout the extended gate opening times.
• Management required real time in-venue statistics available directly on phones or laptops, giving them valuable in-venue numbers based on guest type.
• Support - Pre event list administration. Onsite Qflow for events team leader required for scanner training, troubleshooting and gate management.

Solution

• Qflow for events scanners and touch search guest list app reduced guest entry wait times to below 60 seconds even at peak surge periods with excellent VIP guest awareness via instant detailed searchable guest data.
• Qflow for events Eventbrite plugin elegantly handled ticket data syncing with Qflow without any possibility of user admin error.
• Scanner battery life provided in excess of 9 hours while in constant use easily covering the gate opening times on a single charge.
• Up to the minute entry statistics available to all team members, giving a true understanding of attendee levels. Dashboard providing detailed attendee reports and admittance flow.
• A Qflow events team leader was on-site throughout the duration of the event. They provided comprehensive scanner training, roaming troubleshooting and direct liaison with the  event management.