Melbourne University Australia

Australia's flagship university with a strong focus on educational events, seminars and talks.

Challenge

The university had an expanding events schedule and to compliment this they needed to streamline and centralise their event check-in process whilst gaining greater attendee behaviour insight.

They required their ticket sales and event registration to stay live and available to guests throughout the vital final hours prior to the event opening. They also needed these late ticket sales and registrations to continue throughout the duration of the event to maximise event attendance levels.

To accommodate the late sales and registrations check-in data needed to be pushed in real time from the ticket sales and event registration channels directly to the check-in app ready for ticket validation. This would also keep check-in data administration to a minimum during the run up to an event.

The check-in experience needed to be improved in terms of speed of guest entry and attendee statistics.

Solution

The design, build and hosting of Melbourne Universities event check-in app. Rebranding in keeping with the Melbourne University brand.

Direct development consultancy with Melbourne University IT developers to ensure a successful and on-schedule integration with the Qflow API ensuring the project went live on time and in budget.

Melbourne University events department now has a single web based client account control panel for their event administration with all event ticket sales / registration data integrated and synced in real time to a branded check-in app available on both iOS and Android devices (mobile and tablet).

To further enhance check-in they have purchased a number of Qflow laser scanning units. These units run a powerful barcode scanning engine that can scan all popular 1D and 2D barcodes. They come with an IP67 ruggedized body, industry leading battery life and are waterproof. This easily caters for any mobile or outdoor check-in environment.

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"We used Qflow and their scanners for the first time at our event in central London. It made the process of checking-in over 2000 delegates so much faster. The whole process from start to finish was simple and user friendly and I always felt supported"
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"The responsiveness and efficiency of the scanners meant that we barely had a queue even during busy periods, leaving attendees free to get on with enjoying the event."
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