Challenge

• Hire of mobile scanners to provide a fluid event check-in solution with the capacity to handle large scale rapid ticket scanning.
• Coordination and syncing of daily closed ticket sales data from ticketing providers down to the check-in system for the 3 day duration of the show.
• Standard delivery Concessions, Membership and VIP badges required unique barcode data that needed to be securely scanned on entry.
• Remote gate access points required check-in scanners to be capable of detecting and validating both day specific and multi-day ticket barcodes from a single scan.
• Mobile scanning devices needed to handle extended gate opening periods.
• Up to the minute understanding of on-site attendee statistics broken down by attendee type.

Solution

• The hire of Qflow laser scanners for the 3 day duration of the event. Including check-in staff training and direct phone support throughout the run up and opening periods of the event. This instilled staff product confidence ensuring guest entry wait times were kept to a minimum with scanning troubleshooting handled swiftly and effectively.
• Unique standard delivery badge type barcodes were generated and dispatched to client printers with barcode data automatically uploaded in readiness for gate scanning.
• Provision of Qflow scanners with 4G capability. These gave perimeter gate staff real time ticket data syncing, alleviated the potential validation of the wrong day or duplicated e-tickets. A dual network (both 3G and WiFi) solution was also supplied to ensure continued reliability even if a primary web connection was lost due to network failure.
• Scanner battery life provided in excess of 9 hours while in constant use easily covering the gate opening times on a single charge .
• Detailed post event reports allowed management valuable insight into both show attendee surge periods and guest attendee statistic by ticket type.